You can access our services in the following ways:
Our website: www.artslaw.com.au
Electronic mail: artslaw@artslaw.com.au
Facsimile: (02) 9358 6475
Mail to our national office at:
43-51 Cowper Wharf Rd, Woolloomooloo, NSW, 2011
Telephone: (02) 9356 2566 or freecall (outside Sydney) 1800 221 457
Our website, www.artslaw.com.au, is generally available 24 hours a day, 7 days per week. We endeavour to make the website available 99% of the time.
If you email, fax, or write to us, we will:
Request you provide us with your telephone number and we will respond to you by telephone within 3 working days.
For legal enquiries, you are placed in the telephone advice queue and we aim to respond within 3 working days (Monday – Friday) of receipt of your email. Where this is not possible, due to the nature of the inquiry, we will inform you of the time needed to provide a final response.
If you telephone us, we will:
We will answer telephones personally as far as possible. If not, we will respond to messages within one working day.
Handle your call between the hours of 9.00am and 5.00pm Monday – Friday.
Introduce ourselves and explain our role within Arts Law.
Explain our services and how the caller can use them.
Be courteous and approachable.
If it is not a request for legal advice, aim to resolve your enquiry during the call.
If the query requires legal advice, you will be placed in the telephone advice queue and we will respond to you as soon as possible and within three working days. Where this is not possible, due to the nature of the inquiry, we will inform you of the time needed to provide a final response.
