We will apply our Service Delivery Guidelines when responding to requests for legal advice, information and assistance.
We will provide a consistent level of service by ensuring our processes are established and reliable. However should our systems lapse, we will acknowledge the fact, apologise, do what we can to rectify the problem and introduce procedures to avoid any repetition.
We will regularly measure our clients and stakeholders level of satisfaction with our services. The results will be used to improve the services we provide.
